F.A.Q.s

When will my box get delivered?

The Black Box you have selected will reach your man within typically 7 – 9 days.

I have a great idea for a Black Box

Email us your idea at hello@theblackboxco.com. If you’re the first to suggest a new box and it makes it permanently onto the site, you will get the first one free!

What are the different methods of payments?

Payments can be made via

  • Debit Card
  • Credit Card
  • Net Banking

Do you deliver PAN India?
Yes, we ship PAN India.

Do you accept international orders
Yes, to make an international order, write to us at hello@theblackboxco.com

Are the products made of sustainable vegan leather?
We use animal-cruelty free vegan leather for all our products.

Can I use water to clean my ordered product?
Yes. You can use a damp cloth to wipe your product or use small amounts of water mixed with soap or vinegar for the peskier stains. Do remember to let your product dry completely to avoid the growth of moulds. To know more, read our tips and tricks on maintenance of vegan leather products on the blog.

How do I clean my vegan leather products?
Vegan leather products are essentially waterproof, making their cleaning that much easier for you! You can use a damp cloth to wipe off dirt on your product. For peskier stains, you can use small amounts of water mixed with soap or vinegar. To know more, read our tips and tricks on maintenance of vegan leather products.

Can I exchange a product?
As a policy, we do NOT accept returns on products delivered in perfect, undamaged condition. For more details, visit our returns and exchange policy page.

Is there a way to connect with a customer care executive?
To connect with our customer care executive, you can message or call us at 9004549270. You can also write to us at, hello@theblackboxco.com

There is an issue with the payment, how can this be resolved?
For any issues regarding payment, you can message or call us at 9004549270. You can also write to us at, hello@theblackboxco.com

What are your shipping carriers?
We primarily have Delhivery and Ecom express as our shipping carriers.

I’m having trouble entering a discount code/ coupon.
For any assistance regarding the usage of discount code or coupon, share the error screenshot with us at hello@theblackboxco.com or DM us on Instagram. 

Where is my package?
To help us track your package, please message or call us with your order ID at 9004549270 or DM us on Instagram.

Can I track my package?
Yes. Once your order is dispatched, a tracking ID will be shared on the email address provided while the purchase was made.

What are your shipping rates?
The cost of the product is inclusive of the shipping charges for all domestic orders. For international orders, it differs from location to location. For more details regarding international shipping rates, write to us at hello@theblackboxco.com.

Is there a discount on bulk gifting orders?
Yes, we do provide discounts on bulk gifting orders. For further information regarding bulk gifting options or corporate gifting, write to us at info@theblackboxco.com or call us at 9004549270.

Do you wrap your boxes with wrapping paper?
Yes, if required.

Are there additional charges for gift wrapping?
No, there are no additional charges.

Can my recipient return the box/ gift if they don’t like it?
Once the product has been received, it cannot be returned unless it falls under the following scenarios:

  • you have received a wrong order,
  • the customisation was done incorrectly
  • the colour of the product received is different from the one you placed an order for.

What’s your return policy?
A product can only be returned if the customisation was done incorrectly, or the colour of the product received is different from the one you placed an order for. For any further queries, drop us an email at hello@theblackboxco.com.

Return Policy

We genuinely hope you don’t have to visit this page but in the unfortunate event that you do, please drop us a mail with your complaint at hello@theblackboxco.com with the subject line “Replacement and Return” and we will get back to you.

All Replacements and returns will be considered within 15 days of delivery.

In case you receive a bad quality or damaged product, please attach a picture of the same and we will take care of the rest.