F.A.Q.S
When will my box get delivered?
The Black Box you have selected will reach you within typically 7 – 9 days.
Standard Shipping: 8-10 Days
Express Shipping: 5-7 Days
I have a great idea for a Black Box
Email us your idea at hello@theblackboxco.com. If you’re the first to suggest a new box and it makes it permanently onto the site, you will get the first one free!
Do you deliver PAN India?
Yes, we ship PAN India.
Do you accept international orders?
Yes, to make an international order, write to us at hello@theblackboxco.com
What are your products made of?
We use animal-cruelty free leather for all our products.
Can I use water to clean my ordered product?
Yes. You can use a damp cloth to wipe your product or use small amounts of water mixed with soap or vinegar for the peskier stains. Do remember to let your product dry completely to avoid the growth of moulds. To know more, read our tips and tricks on maintenance of vegan leather products on theblog.
How do I clean my vegan leather products?
Vegan leather products are essentially waterproof, making their cleaning that much easier for you! You can use a damp cloth to wipe off dirt on your product. For peskier stains, you can use small amounts of water mixed with soap or vinegar. To know more, read our tips and tricks on maintenance of vegan leather products.
Can I exchange a product?
As a policy, we do NOT accept returns on products delivered in perfect, undamaged condition. For more details, visit ourreturns and exchange policypage.
Is there a way to connect with a customer care executive?
To connect with our customer care executive, you can message or call us at 9004549270. You can also write to us at hello@theblackboxco.com
Where is my package?
To help us track your package, please message or call us with your order ID at 9004549270 or DM us onInstagram.
Is there a discount on bulk gifting orders?
Yes, we do provide discounts on bulk gifting orders. For further information regarding bulk gifting options or corporate gifting, write to us at hello@theblackboxco.com or call us at 9004549270.
Do you wrap your boxes with wrapping paper?
Yes, the products can be gift wrapped for a minimal charge of Rs. 100
What’s your return policy?
A product can only be returned if the customisation was done incorrectly, or the colour of the product received is different from the one you placed an order for. For any further queries, drop us an email at hello@theblackboxco.com.
RETURN POLICY
We genuinely hope you don’t have to visit this page but in the unfortunate event that you do, please drop us a mail with your complaint at hello@theblackboxco.com with the subject line “Replacement and Return” and we will get back to you.
All Replacements and returns will be considered within 15 days of delivery.
In case you receive a bad quality or damaged product, please attach a picture of the same and we will take care of the rest.
